Help

Please read the following FAQ and Troubleshooting sections for answers to common problems. If you are still experiencing difficulties, contact the solution center at (877) 352-4357 or (404) 652-4357.
Frequently Asked Questions

I've forgotten my password. What can I do?
For assistance, please call your local help desk or the Solution Center at (877) 352-4357 or (404) 652-4357.
What if I do not have a username or a password?
You will need to contact your local help desk or the corporate solution center at (877) 352-4357, option 1. They will create an account for you and provide you with your login credentials.
How do I change my password?
When your password is about to expire you will be prompted to change your password. Note that you cannot initiate a password change. For assistance, please call your local help desk.
What if my account requires Two Factor Authentication?
If you are required to login with a security token then please click the "Secure ID Login" link on the previous page.
What intranet sites are available through myGP Internet Portal?
Once you login, the available sites and applications are listed in the <Select a Destination> drop-down menu.
How do I log out?
To ensure a secure log out, click the Logout link on the top right of your myGP portal page.
Terms and Conditions

            This site is created, controlled and published by Georgia-Pacific LLC or its affiliates ("Georgia-Pacific"). COPYRIGHT 1997-2025 GEORGIA-PACIFIC LLC. ALL RIGHTS RESERVED.This Website, located at www.gp.com ("Website") contains text, pictures, graphics, logos, button items, images, works of authorship, and other content (collectively with all information and material about Georgia-Pacific, products and services, "Content"). Review all of the following terms & conditions ("Terms of Use") carefully. By using this website ("Website"), you agree to comply with all of the Terms of Use for this site as well as to comply with all applicable laws. If you do not accept and agree to be bound by any of these Terms of Use, you are not authorized to access or otherwise use this Website or any information, Content, products or services contained on this Website. Your access to and use of this Website constitutes your acceptance of and agreement to abide by these Terms of Use. Georgia-Pacific may modify these Terms of Use at any time, without notice. Unless otherwise indicated, any new Content, products or services added to this Website will also be subject to these Terms of Use effective upon the date of any such addition. You are encouraged to review the Website and these Terms of Use periodically for updates and changes.If you have any questions about these Terms of Use, please contact us by one of the methods listed below in the "CONTACTING US" section.LIMITED LICENSE AND WEBSITE ACCESS; ALL RIGHTS RESERVED - Georgia-Pacific hereby grants you a limited license to view, store, print, reproduce, and distribute pages within this Website solely for your individual use or internal purposes provided that (a) no pages are modified, and (b) this page and any notices in such pages regarding use or ownership are included with stored, reproduced or distributed pages. This license does not include any resale or commercial use of this Website or the Content; any collection and use of any pages; any derivative use of this Website or the Content; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Georgia-Pacific. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Georgia-Pacific without Georgia-Pacific's express written consent. You may not use any meta-tags or any other "hidden text" utilizing any of Georgia-Pacific's name(s) or service marks without the express written consent of their owners.  We (or the respective third party owners of Content) retain all right, title, and interest in this Website and any Content, features, products and services offered on this Website, including any and all intellectual property rights. We (or the respective third party owners of Content) reserve all rights not expressly granted.  Any unauthorized use terminates the permission or license granted by Georgia-Pacific.ORDER PRODUCTS OR PAY FOR SERVICES ONLINE– If you purchase any products or services that we offer for a fee, ("Products"), you agree to allow Georgia-Pacific, or our payment affiliates or service providers, to process and/or store your payment card information. You also agree to pay the applicable fees for the Products as they become due plus all related taxes, and to reimburse us for all collection costs and interest for any overdue amounts. All fees and charges are subject to Georgia-Pacific's refund policy which can be provided to you at your request by contacting us by one of the methods listed below in the "CONTACTING US" section. Please note that some Georgia-Pacific products and services may not be available in all jurisdictions.CONNECTION REQUIREMENTS – You are responsible for providing and maintaining, at your own risk, option and expense, any hardware, software and communication lines required to access and use this Website, and Georgia-Pacific reserves the right to change the access configuration of this Website at any time without prior notice. PROHIBITED USE – Any use or attempted use of this Website (i) for any unlawful, unauthorized, fraudulent or malicious purpose, or (ii) that could damage, disable, overburden, or impair any server, or the network(s) connected to any server, or (iii) interfere with any other party's use and enjoyment of the Website, or (iv) to gain unauthorized access to any other accounts, computer systems or networks connected to any server or systems through hacking, password mining or any other means, or (v) to access systems, data or information not intended by Georgia-Pacific to be made accessible to a user, or (vi) attempt to obtain any materials or information through any means not intentionally made available by Georgia-Pacific, or (vii) any use other than the business purpose for which it was intended, is prohibited. In addition, in connection with your use of the Website, you agree you will not: (a) Upload or transmit any message, information, data, text, software or images, or other content ("Material") that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable, or that may invade another's right of privacy or publicity; (b) Create a false identity for the purpose of misleading others or impersonate any person or entity, including, without limitation, any Georgia-Pacific representative, or falsely state or otherwise misrepresent your affiliation with a person or entity; (c) Upload or transmit any material that you do not have a right to reproduce, display or transmit under any law or under contractual or fiduciary relationships (such as nondisclosure agreements); (d) Upload files that contain viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another; (e) Delete any author attributions, legal notices or proprietary designations or labels that you upload to any communication feature; (f) Use the Website’s communication features in a manner that adversely affects the availability of its resources to other users (e.g., excessive shouting, use of all caps, or flooding continuous posting of repetitive text); (g) Upload or transmit any unsolicited advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes" or any other form of solicitation, commercial or otherwise; (h) Violate any applicable local, state, national or international law; (i) Upload or transmit any Material that infringes any patent, trademark, service mark, trade secret, copyright or other proprietary rights of any party; (j) Delete or revise any Material posted by any other person or entity unless such Material is incorrect and you are permitted to modify it; (k) Manipulate or otherwise display the Website by using framing, mirroring or similar navigational technology or directly link to any portion of the Website other than the main homepage, www.gppro.com, in accordance with the limited license and access rights outlined above; (l) Probe, scan, test the vulnerability of or breach the authentication measures of, this Website or any related networks or systems;(m) Register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any services if you are not expressly authorized by such party to do so; (n) Harvest or otherwise collect information about others, including e-mail addresses; or (o) Use any robot, spider, scraper, or other automated or manual means to access this Website, or copy any content or information on this Website.Georgia-Pacific reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of the foregoing, including, without limitation, the suspension or termination of the user's access and/or account. Georgia-Pacific may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Except as may be expressly limited by the Privacy Policy, Georgia-Pacific reserves the right at all times to disclose any information as Georgia-Pacific deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Georgia-Pacific's sole discretion. RIGHT TO MONITOR – Georgia-Pacific neither actively monitors general use of this Website under normal circumstances nor exercises editorial control over the content of any third party's Website, e-mail transmission, news group, or other material created or accessible over or through this Website. However, Georgia-Pacific does reserve the right to monitor such use at any time as it deems appropriate and to remove any materials that, in Georgia-Pacific's sole discretion, may be illegal, may subject Georgia-Pacific to liability, may violate these Terms of Use, or are, in the sole discretion of Georgia-Pacific, inconsistent with Georgia-Pacific's purpose for this Website. NO EDITORIAL CONTROL OF THIRD PARTY CONTENT; NO STATEMENT AS TO ACCURACY – To the extent that any of the Content included in the Website is provided by users or third party content providers, Georgia-Pacific has no editorial control or responsibility over such Content. Therefore, any opinions, statements, products, services or other information expressed or made available by third party suppliers on this Website are those of such users or third party suppliers. Georgia-Pacific does not represent or endorse the accuracy or reliability of any opinion, statement or other information provided by any user or third party, or represent or warrant that your use of the Content displayed on this Website or referenced content or service providers will not infringe rights of third parties not owned by or affiliated with Georgia-Pacific INTELLECTUAL PROPERTY - All names, logos, trademarks, service marks, trade dress, graphics, designs, characters, brand identifiers, and all other intellectual property appearing in this site, except as otherwise noted, are owned or used under license by Georgia-Pacific or its subsidiaries. The use or misuse of these marks or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.All of the content included in this Website is subject to the copyright laws of the United States and other applicable jurisdictions and Georgia-Pacific owns all the copyright rights associated with this content. All rights reserved. Pursuant to Title 17, United States Code, Section 512(c)(2), notification of claimed copyright infringement should be sent to the Service Provider's Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL NOT RECEIVE A RESPONSE. ALL OTHER INQUIRIES NOT COPYRIGHT RELATED, SUCH AS REQUESTS FOR PRODUCT INFORMATION, EMPLOYMENT, ETC. MUST BE SENT TO THE FOLLOWING CONTACT http://www.gp.com/contactus.See Notice for Claims of Copyright InfringementLINKS - Some pages on this Website contain links to other resources on the Internet. Those links are provided as aids to help identify and locate other Internet resources of interest. They are not intended to state or imply that Georgia-Pacific sponsors or is affiliated or associated with the owners or publishers of such resources, or that Georgia-Pacific is legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links. We do not control such Websites and cannot be held responsible for their content or accuracy and do not endorse these sites unless we specifically so state. In the event this Website provides hyperlinks to other Websites that are not owned, operated or maintained by Georgia-Pacific, you acknowledge and agree that Georgia-Pacific is not responsible for and is not liable for the content, products, services or other materials on or available from such Websites. We accept no liability for any information, products, advertisements, content, services or software accessible through these third party Websites or for any action you may take as a result of linking to any such Website. Any such Websites are likely to set forth specific terms of use and privacy policies that you should review. Georgia-Pacific is under no obligation to maintain any link on this Website and may remove a link at any time in its sole discretion for any reason whatsoever. Georgia-Pacific shall not be responsible or liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with the use of or reliance on such content, products, services or other materials available on or through any such Website.  Georgia-Pacific is not responsible for the privacy practices of any other Websites. Therefore, the decision to view any linked site is at the viewer's own risk.INFORMATION SUBMITTED BY USERS - With the exception of any personal information you submit (which shall be maintained in accordance with our Privacy Policy), should any user of this Website respond with information, including feedback data such as questions, comments and suggestions regarding the content of any portion of this publication, such information shall be deemed to be non-confidential. Georgia-Pacific shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, Georgia-Pacific shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information.SENSITIVE INFORMATION - We do not seek any sensitive information from visitors to our Website, unless legally required to do so, for example, in connection with recruiting or hiring. Sensitive information includes a number of types of data relating to: race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual orientation or criminal record. We suggest that you do not provide sensitive information of this nature outside that required by law. However, if you do provide such information, we accept your explicit consent to use that data in the ways described in our Website Privacy Policy or in the ways described at the point where such information is disclosed. WEBSITE PRIVACY POLICY – Our Website Privacy Policy describes the details of Georgia-Pacific’s information practices and procedures for personal information we collect at this Website.  We strongly urge you to read our Website Privacy Policy at www.gp.com/privacy. DISCLAIMER - THIS PUBLICATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow exclusion of the implied warranties, so the disclaimer above may not apply to you in this respect.The materials on this Website are provided for informational purposes only. Georgia-Pacific does not represent or warrant that any information in this Website is correct, complete, or up-to-date. Georgia-Pacific may change or delete information on this site without notice at any time. Therefore, use of these materials is at the user's own risk.LIMITATION OF LIABILITY - GEORGIA-PACIFIC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF GEORGIA-PACIFIC HAS BEEN ADVISED OF THE POSSIBILITIES OF THOSE DAMAGES, ARISING OUT OF ACCESS TO OR USE OF ANY CONTENT OF THIS SITE OR THE CONTENT OF ANY SITE OR SITES LINKED TO THIS SITE. IN NO EVENT SHALL GEORGIA-PACIFIC'S LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO GEORGIA-PACIFIC, IF ANY, FOR ACCESSING THIS SITE. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE IS PREDICATED UPON YOUR WAIVER OF ANY RIGHT TO SUE GEORGIA-PACIFIC DIRECTLY OR TO PARTICIPATE IN A CLASS ACTION SUIT FOR ANY LOSSES OR DAMAGES RESULTING FROM YOUR USE OF THE WEBSITE.JURISDICTION - This site is controlled and operated by Georgia-Pacific from its headquarters in Atlanta, Georgia, USA. Your viewing of any materials on this Website constitutes your approval of this Agreement and consent to jurisdiction in courts of competent jurisdiction in the state of Delaware, without regard to conflict of law principals, to resolve any interpretations or disputes arising from this Agreement and any conflicts that arise from this site. The invalidity of part of these Terms of Use will not affect the validity and enforceability of the remaining provisions.  The section headings are for convenience and do not have any force or effect.NOTICES – Any notices to you from Georgia-Pacific regarding the Website or these Terms of Use will be posted on this Website or made by e-mail or regular mail. ELECTRONIC COMMUNICATIONS – When you visit this Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.  You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Terms of Use.ENTIRE AGREEMENT – These Terms of Use, the Privacy Policy, and other policies Georgia-Pacific may post on this Website constitute the entire agreement between Georgia-Pacific and you in connection with your use of this Website, the Content, products and services, and supersedes any prior agreements between Georgia-Pacific and you regarding use of this Website, including prior versions of these Terms of Use.PASSWORD ACCOUNTS, PASSWORDS, AND SECURITY – If you have been given the option to open an account on this Website that will provide you with access to password protected portions of the Website and you elect to do so, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form, and choose a password and user name. You are entirely responsible for maintaining the confidentiality of your password and account and for any and all activities that occur under your account. You agree to (a) immediately notify Georgia-Pacific of any unauthorized use of your account or any other breach of security of which you become aware, and (b) exit completely from your account at the end of each online session. Georgia-Pacific will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Georgia-Pacific or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.NO AGENCY RELATIONSHIP – Neither these Terms of Use, nor any Content, Materials, features, products or services of this Website create any partnership, joint venture, employment, or other agency relationship between us. You may not enter into any contract on our behalf or bind us in any way.REMEDIES – You agree that any violation, or threatened violation, by you of these Terms of Use constitutes an unlawful and unfair business practice that will cause us irreparable and unquantifiable harm. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate.  These remedies are in addition to any other remedies we may have at law or in equity.CONTACTING US - If you have any questions or concerns about these terms of use, please contact us through one of the methods located at this Website: http://www.gp.com/contactus; or at the mailing address provided below. We will attempt to respond to your questions or concerns promptly after we receive them.Georgia-Pacific Corporate, 133 Peachtree St NE, Atlanta, GA, 30303 USA. These terms of use were last updated and posted on September 21, 2011.