Help

Please read the following FAQ and Troubleshooting sections for answers to common problems. If you are still experiencing difficulties, contact the Service Desk at (877) 352-4357 or (404) 652-4357.

Frequently Asked Questions

I've forgotten my password. What can I do?

  • For assistance, please call your local help desk or the Service Desk at (877) 352-4357 or (404) 652-4357.

What if I do not have a username or a password?

  • You will need to contact your local help desk or the corporate Service Desk at (877) 352-4357, option 1. They will create an account for you and provide you with your login credentials.

How do I change my password?

  • When your password is about to expire you will be prompted to change your password. Note that you cannot initiate a password change. For assistance, please call your local help desk or the Service Desk at (877) 352-4357 or (404) 652-4357.

What if my account requires Two Factor Authentication?

  • If you are required to login with a security token then please click the "Secure ID Login" link on the previous page.

What intranet sites are available through myGP Internet Portal?

  • Once you login, the available sites and applications are listed in the <Select a Destination> drop-down menu.

How do I log out?

  • To ensure a secure log out, click the Logout link on the top right of your myGP portal page.